The anger surrounding Ziina is reaching a whole new level, with UAE customers openly venting about how stressful and unreliable the platform has become for them. What once looked like a promising local fintech solution is now being slammed with nonstop complaints from users who feel ignored, mistreated, and trapped by a service that should be protecting their money — not creating chaos around it.
The biggest issue users keep repeating is the sudden, unexplained freezing of accounts. People say their accounts get blocked without warning, locking them out of their own funds when they need them most. For many, this happens out of nowhere, turning simple daily tasks into emergencies. Rent payments get delayed, transfers can’t be made, and essential expenses become impossible when the money is stuck behind a lock the user can’t open. The emotional stress this creates is massive, especially when it drags on for days or even weeks.
Then comes the part that pushes people over the edge: customer service that users describe as unhelpful, slow, cold, and completely unprepared. According to repeated user accounts, support agents provide little to no real information, often responding with scripted messages that don’t solve anything. People say they message support dozens of times just to receive vague replies like “please wait,” with no timeline, no explanation, and no reassurance. When your money is inaccessible, being met with empty answers only increases frustration and panic.
This ongoing situation has led to a wave of users declaring that their money does not feel safe on Ziina. And that’s a devastating perception for any financial platform. Whether it’s blocked withdrawals, disappearing updates, or verification processes that restart for no reason, customers feel the system is unstable and unpredictable. Many publicly warn others to avoid loading significant funds into the app because they don’t trust that they’ll be able to access it when needed.
Numerous other user-reported problems add to the chaos, including:
• withdrawals stuck for days with no explanation
• verification loops requesting the same documents repeatedly
• cases that drag on endlessly without updates
• contradictory answers from different support agents
• tickets being closed without actual solutions
• random restrictions that make no sense to customers at all
These aren’t occasional hiccups — they’re widespread complaints repeated by frustrated users everywhere. People are tired of the uncertainty. They’re tired of the silence. They’re tired of support treating urgent situations like they’re minor inconveniences. And most importantly, they’re tired of feeling like they could lose access to their own money at any moment.
Users also highlight the lack of public accountability from Ziina. Despite the growing backlash, people say the company isn’t addressing concerns, explaining delays, or clarifying why so many accounts are being impacted. This silence only intensifies the fear and distrust spreading throughout the user base.
Right now, the message from customers is painfully clear: they feel stressed, angry, and done with the platform until massive improvements happen. Whether Ziina is struggling internally or simply refusing to communicate, the damage to user trust is already severe. Until the company steps up and fixes these recurring issues, customers will continue warning others to stay far away — because according to them, the risk, stress, and uncertainty simply aren’t worth it.
